Bear Bats – Privacy Policy
Last updated: 29 October 2026
1. Introduction
At Bear Bats, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, complete our contact form, enquire about products or services, or arrange a purchase directly with us.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Bear Bats is a cricket equipment brand offering cricket bats, bags, accessories and related services.
Our website showcases our products and allows customers to contact us directly for further information and purchases.
Business name: Bear Bats
Legal business name: Bear Bats
Contact email: Richardbearbats@gmail.com
Business address: 22 Heol Cennen, Ffairfach, Llandeilo SA19 6UH
Bear Bats is the data controller responsible for personal information collected through our contact form and business activities.
3. Information We Collect
When you contact us through our website, we may collect:
Your name
Email address
Telephone number, if provided
The subject of your enquiry
Information included in your message
Your preferred method of contact
Photographs or documents you voluntarily submit
If you subsequently arrange a purchase directly with Bear Bats, we may also collect:
Delivery address
Order and product details
Information needed to arrange payment and delivery
Relevant customer correspondence
We do not collect payment card details through our Google Sites website or Google Forms contact form.
We ask customers not to include sensitive personal information in general enquiries.
4. How We Use Your Information
We use your personal information to:
Respond to customer enquiries
Provide information about cricket bats, bags and accessories
Discuss product availability, specifications and prices
Arrange purchases directly with customers
Organise deliveries and collections
Respond to bat refurbishment and repair enquiries
Provide information about Junior Bear Club
Handle customer service enquiries
Maintain necessary business and financial records
We will not automatically add you to a marketing mailing list simply because you have contacted us.
5. Our Legal Basis for Processing Information
Under UK GDPR, we rely on appropriate lawful bases depending on the circumstances.
Contract: Where processing is necessary to arrange or fulfil a purchase or provide a requested service.
Legitimate interests: Where processing is reasonably necessary to respond to enquiries, communicate with customers and manage our business, provided those interests are not overridden by individuals' rights.
Legal obligation: Where information must be retained or processed to meet applicable legal requirements, including accounting and tax obligations.
Consent: Where we specifically request permission for an activity that requires consent, such as certain marketing communications.
Where we rely on consent, you may withdraw it at any time.
6. Google Sites and Google Forms
Our website is created and hosted using Google Sites.
Our contact form is provided through Google Forms.
When you complete our contact form, the information you submit is processed using Google's services and made available to authorised Bear Bats personnel.
Form responses may be stored within Google Forms and a linked Google Sheets document.
We use this information only for relevant business purposes, such as responding to enquiries and managing customer communications.
Google may also process technical information associated with its services in accordance with its own privacy policies.
You can read Google's Privacy Policy at:
https://policies.google.com/privacy
7. How We Store and Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.
Information received through Google Forms is stored within our Google account and associated services.
Access is restricted to individuals who need the information for legitimate Bear Bats business purposes.
We use available account security measures and do not make customer contact information publicly accessible.
No method of electronic storage or transmission can be guaranteed completely secure.
8. Sharing Your Information
We do not sell or trade customer personal information.
Where necessary, we may share limited information with:
Delivery and courier providers
Payment service providers used for directly arranged purchases
Google and other providers supporting our website, email and business administration
Professional advisers where required
Public authorities where disclosure is legally required
We share only the information reasonably necessary for the relevant purpose.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Our intended retention periods are:
General enquiries: Normally up to 12 months after the last communication, unless further retention is reasonably necessary.
Customer orders: For the period necessary to manage the order, customer service, legal claims and applicable record-keeping obligations.
Financial and accounting records: For the period required by applicable tax and accounting laws.
Bear Club membership enquiries: For as long as reasonably necessary to manage the enquiry and any subsequent membership arrangements.
Information that is no longer required will be securely deleted or anonymised.
10. Bear Club and Junior Bear Club
We may receive enquiries about Bear Club and Junior Bear Club through our website.
Where an enquiry relates to a child, we encourage a parent or guardian to submit the enquiry and provide their own contact details.
We aim to collect only the information necessary to respond to the enquiry.
If Junior Bear Club membership requires additional personal information, we will provide appropriate privacy information and safeguards as part of the membership process.
We will not knowingly use children's personal information for unnecessary promotional purposes.
11. Cookies and Website Technology
Our website is hosted on Google Sites, which may use cookies or similar technologies to provide website functionality.
Google may process certain technical information when visitors access Google-hosted services.
For information about Google's use of cookies, visit:
https://policies.google.com/technologies/cookies
If we introduce optional analytics, advertising or other non-essential technologies, we will review the applicable requirements for informing visitors and obtaining consent.
12. Marketing Communications
We may occasionally share information about new Bear Bats products, services or club developments.
We will only send electronic marketing communications where permitted by applicable law.
You can opt out of marketing communications at any time.
Submitting a contact form does not automatically subscribe you to marketing messages.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information in certain circumstances
Request restriction of processing
Object to certain uses of your information
Request transfer of your information where applicable
Withdraw consent where processing relies on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us using the details provided in this policy.
You also have the right to complain to the Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk
14. International Data Transfers
Some of our service providers, including Google, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that applicable data protection requirements and appropriate safeguards are met.
15. Third-Party Websites
Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy practices of those external services.
We encourage visitors to review their individual privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, products, services or legal obligations.
The most recent version will be published on our website, together with its revision date.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:
Bear Bats
Email: Richardbearbats@gmail.com
Business address: 22 Heol Cennen, Ffairfach, Llandeilo SA19 6UH